new patient FAQ


Owen Sound Physiotherapists Accepting New Patients.
Thank you for choosing Physio Care to address your health concerns.
Please browse our frequently asked questions to find answers to your questions. If you require further assistance please do contact us.

What is Physiotherapy?

Physiotherapy is the treatment to restore, maintain, and make the most of a patient’s mobility, function, and well-being. Physiotherapists study the science of movement. They learn how to pinpoint an injury’s root causes and help you through physical rehabilitation and injury prevention. Physiotherapists get you involved in your own recovery. Think about getting physiotherapy if you have an injury or chronic pain that affects how you function every day.

Why should I consider physiotherapy?

We help you to achieve the strength, mobility and agility to accomplish your functional and recreational goals, whatever they may be. Some ideas might include:

There are many reasons to incorporate physiotherapy into your active lifestyle and these summarize some of them.

What should I expect in my first visit?

Your initial 1 on 1 visit with your physiotherapist will typically last about 45 mins – 1hour. We will start with listening carefully to understand the underlying problems and how it is affecting you. There can be  one defining injury or a surgery or sometimes there can be multiple causative factors, whatever the case may be, it is really important to understand the causative factors to address the overall problem effectively. We will review your relevant medical history and any test reports (MRI, CT scan, ultrasound, X-Ray) that you bring along. We can request your family doctor to send the medical imaging results to us if we need it.

We will then do a physical assessment of your injury/problem area through a variety of assessment including strength, joint range of motion, muscle flexibility, movement patterns, limb girth measurements, internal assessment for pelvic health physio to name a few.

Your physio will then discuss with you on the underlying problems, the contributing factors and the personalized treatment plan to address the relevant concerns.  

After explaining the treatment options and obtaining the informed consent your physio may start your treatment during the initial visit itself or wait until the follow up visit depending on the time available.

Your treatment plan could include, manual therapy, electro therapy modalities such as ultrasound, LASER, acupuncture/ dry needling, K-taping/bracing, customized specific exercises program and education on ergonomic strategies.

How can I prepare for my first appointment?

Ahead of your first appointment, you may want to complete the intake form that we will email you. In the event you are not able to complete the intake form please arrive 15 minutes early to complete it at the clinic. 

Please wear suitable clothing during your appointment; with your permission, any areas to be examined should be accessible to your therapist. Bring any relevant imaging (x-rays, MRI, ultrasound, etc.) or notes from your doctor.

 And finally: breathe. You’ve got this (and we’ve got you).

Do I need a doctor’s referral to get physiotherapy?

No, you do not need a doctor’s referral for physiotherapy in Ontario. We are primary health care providers and thus a referral is not necessary. However, your extended health insurance provider may require a doctor’s prescription in order to reimburse you.  If you are not sure, we suggest that you may want to clarify this with your insurance provider.

Can you share your physiotherapy findings and treatment plan with my doctor and other health care professionals involved in my care?

Absolutely yes. We strongly believe in a team approach and we encourage communication with the health care professionals involved in your care. We all have our unique skill set and knowledge and the way we approach things that ultimately benefits you in accomplishing the best quality of care. With your permission we will gladly communicate and provide the members of your health care team with the relevant assessment and treatment information. Please do let us know if you would like us to do it.

Is my visit covered by OHIP?

We do not provide OHIP funded physiotherapy, please refer to the college of physiotherapists for a list of designated OHIP funded clinic in Ontario.

Do you offer direct billing?

Yes we do offer direct billing through Telus health.

Click this box to get a list of insurance companies we can do direct billing,
  • BPA – Benefit Plan Administrators
  • Canada Life
  • Canadian Construction Workers Union
  • Chambers of Commerce Group Insurance Plan
  • ClaimSecure
  • Cowan
  • Desjardins Insurance
  • First Canadian
  • GMS Carrier 49
  • GMS Carrier 50
  • GroupHealth
  • GroupSource
  • Industrial Alliance Financial Group
  • Johnson Inc. 
  • Johnston Group
  • Liuna Local 183
  • Liuna Local 506
  • Manion
  • Manulife Financial
  • Maximum Benefit
  • Standard Life
  • Sun Life Financial
  • Green Shield Canada
  • SSQ
  • Blue Cross

 If you prefer, we can also provide you with an invoice  and you could submit the invoice to your insurance company and get reimbursed.

Do you take WSIB (Workplace safety and insurance board)?

At present we do not service WSIB claims.

Do you take MVA (Motor vehicle accident claims)?

Yes we do treat people who need physiotherapy following  a motor vehicle accident injury. Please follow this link to learn more about our services following an injury sustained through a motor vehicle accident.

Motor vehicle accident physiotherapy

Injuries and conditions, we treat.

Click Here for a Complete List

Joint pain and dysfunction:
Pain and dysfunction in multiple joints. Our human body is not an assembly of parts but a single unit intricately and beautifully connected and hence a pain or dysfunction will often times involve not just the one part but its associated synergists as well. We understand that and that is why our assessment and treatment process accommodate pain and dysfunction over multiple joints as well.
Some common presentations are, Neck pain extending till the hand, Low back and Hip pain extending till the knee, knee pain and foot pain.

Chronic pain physiotherapy:
Chronic-pain; chronic-headache; tension-type-headache; cervicogenic-headache; migraine;

neck-pain; cervical-spondylosis; degenerative-disc-disease; neck-pain; postural-stress; myofascial-pain; myofascial-trigger-points; thoracic-outlet-syndrome; cervical-spinal-stenosis;

shoulder-stiffness; periarthritis; rotator-cuff-dysfunction; rotator-cuff-tear; sub-acromial-bursitis; impingement-syndrome; scapular-dyskinesis;

elbow-pain; lateral-epicondylitis; medial-epicondylitis; golfer’s-elbow; tennis-elbow; carpal-tunnel-syndrome; trigger-finger; rheumatoid-arthritis;

costo-chondritis; rib-dysfunction; facet-joint-dysfunction

back-pain; low-back-pain; lumbago; lumbo-sacral-pain; sciatica; piriformis-syndrome; hip-pain; trochanteric-bursitis-IT-band-syndrome; osteoarthritis; myofascial-pain; lumbar-canal-stenosis; lumbar-spondylolysis; spondylolisthesis; scoliosis; kyphosis; kypho-scoliosis

knee-pain; knee-arthritis; patello-femoral-syndrome; infra-patellar-bursitis; Osgood-schlatter disease; patella-femoral-dysfunction; hamstrings-strain; bakers-cyst; tendinitis; bursitis;

ankle-pain; ankle-sprain; deltoid-ligament-strain; plantar-fasciitis; retro-calcaneal-bursitis; flat-foot; hammer-toe;

Post-surgical physiotherapy:
post-surgical-physiotherapy-total-knee-replacement; total-hip-replacement; total-shoulder-arthroplasty; fracture-ORIF-open-reduction-internal-fixation; post-fracture-rehab; fracture-physiotherapy; IM-nailing; intra-medullary-nailing; plates-and-screws; arthroplasty; tendon-release; carpal-tunnel-release; humerus-fracture; both-bones-fracture; fore-arm-fracture; spinal-surgery; spinal-stabilization; femur-fracture; shaft-of-femur-fracture, neck-of-femur fracture.

Pelvic health physiotherapy:
urge-incontinence; stress-incontinence; Urine-leakage- with-coughing-sneezing-running-jumping- laughing; urge incontinence; Painful-intercourse; Pelvic-organ-prolapses-Low-back-pain; hip-pain; tailbone-pain; Voiding more than 8-10 times per day (when not related to any other medical condition); Prenatal and Postnatal mothers; Surgery that involves the lower abdomen;

Breast cancer rehab:
Physiotherapy following radiation and surgery for breast cancer; axillary web syndrome; lymphedema; weakness; fatigue; prosthesis.

lymphedema; swelling-in-legs; water-retention; swelling-in-hands-face; neck; trunk; abdomen; genitals; lipedema; milroy’s-syndrome;  lymphorrhea; multilayer-compression-bandaging; exercises-for- lymphedema;  pediatric lymphedema; primary lymphedema.

Bone-fit/Osteoporosis management and senior’s fitness/wellness:
Osteoporosis; seniors-wellness;strengthening-exercises; conditioning-exercises; postural-exercises; balance-exercises; aerobic-exercises.

How do I schedule an appointment?

There are 4 easy ways to book an appointment.

Call us: Please call 519-373-4464.

Email: send an email to

Fill in the form below and we will get back to you.

Click on the BOOK APPT button below to book online.






Unit #5
810 10th Street West
Owen Sound
N4K 3S1

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